Shipping policy
Processing Time: All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times: Estimated delivery times vary by destination:
- United States: 7–15 business days
- European Union: 5–10 business days
- Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
Shipping Costs: Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check our current promotions for details.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Customs & Duties: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at petsmartglow@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
Contact: For any shipping-related questions: petsmartglow@gmail.com